Average Processing Time: 3 - 5 business days 

Average Shipping Time: 

International orders: It may take additional days if orders have to go through customs.

Note: If you want to claim any problems with your orders, please contact our customer service with the Shipping label for the fastest refund/replacing. 

Learn more about our shipping info hear, and our returns, refunds policy hear.

At Coocooby, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we are here to help.

Returns

• You may return most items within 10 days of receiving your order.

• Items must be unused, in original packaging, and in the same condition as received.

• Certain items such as perishable goods, intimate clothing, and customized products are non-returnable.

• To initiate a return, please contact us at support@coocooby.com with your order number and reason for return.

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days to the original payment method.

• Shipping fees are non-refundable.

Exchanges

• If you receive a defective or incorrect item, we will replace it at no additional cost.

• Please contact us within 7 days of receiving your item to arrange for an exchange.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account.

• Then, contact your credit card company as processing times may vary.

• If you have done this and still have not received your refund, please email us at support@coocooby.com.

Contact Us

For any questions regarding our return and refund policy, feel free to reach out to us:

• Email: support@coocooby.com

• Phone: +1(719)-203-2258

Thank you for shopping with Coocooby!

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