Shipping Policy

At Coocooby, we strive to provide fast and reliable shipping to our customers. Please review our shipping policies below to understand how we handle deliveries.

1. Processing Time

  • Orders are processed within 3-5 business days (excluding weekends and holidays).

  • Once your order is shipped, you will receive a confirmation email with tracking details.

  • Processing time may vary during peak seasons or promotional events.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: 7-15 business days

  • Express Shipping: 3-7 business days

  • International Shipping: 10-20 business days (varies by location)

Note: Delivery times are estimates and may be affected by customs delays, weather conditions, or carrier issues.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on the destination and shipping method selected.

  • Free shipping may be available for orders above a certain amount (check our promotions for details).

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.

  • You can track your order through our website or the carrier’s tracking system.

5. Lost or Delayed Shipments

  • If your order is delayed beyond the estimated timeframe, please contact us at coocoobystore@gmail.com.

  • We are not responsible for delays caused by shipping carriers, customs clearance, or natural disasters.

6. Address Errors & Undeliverable Packages

  • Please ensure your shipping address is correct before placing an order.

  • If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

7. Customs & Import Taxes (For International Orders)

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • Coocooby is not responsible for any customs-related delays.

8. Contact Us

If you have any questions about our shipping policy, feel free to reach out:

Thank you for shopping with Coocooby!