FAQS

1. How can I place an order?

To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to enter your shipping and payment details.

2. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment gateways displayed at checkout.

3. How long does shipping take?

Shipping times vary based on location and selected shipping method:

  • Standard Shipping: 7-15 business days

  • Express Shipping: 3-7 business days

  • International Shipping: 10-20 business days

4. How can I track my order?

Once your order has been shipped, we will send you a tracking number via email. You can use this to monitor the status of your shipment.

5. Can I change or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placement. After this period, processing begins, and changes may not be possible.

6. What is your return policy?

We accept returns within 30 days of receiving your order. Items must be unused and in original packaging. Please refer to our Return & Refund Policy for full details.

7. What should I do if I receive a defective or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at coocoobystore@gmail.com, and we will arrange for a replacement or refund.

8. Do you offer international shipping?

Yes, we ship worldwide! International shipping times vary depending on the destination and customs processing.

9. Are there any customs fees for international orders?

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

10. How can I contact customer support?

You can reach us via:

If you have any other questions, feel free to reach out to us. We're happy to help!